A guide to better experiences

The display language and recruitment country are separate. Choose a country in the campaign list and check the participation requirements. For visits, you must be able to attend the stated venue and schedule in that country. For delivery campaigns, check eligible destinations; for payback, check the purchase location and qualifying conditions before applying.

After selection, confirm the store, eligible product, purchase period and qualifying amount before buying. Submit purchase proof and your review from your application. After approval, the lower of the actual purchase amount and campaign cap is credited as points, not a cash refund.

Save your display name and review channel URL. Check the benefit, channel, mission and deadlines on the campaign page before applying.

Check each application and its next step in Dashboard. Once selected, provide delivery or visit details there. Your campaign agenda shows scheduled dates and offers a calendar download.

Follow the campaign mission and disclose the benefit received. Submit the published URL and experience details in Dashboard. If revisions are requested, read the feedback, revise and resubmit.

Check the campaign and post-selection instructions first. If you need help, include the campaign details and issue in a support ticket. Submitting a ticket does not itself change dates or application status.

Use Brand studio with the same account. Choose the recruitment country and type, then add benefits, requirements, capacity and dates. Visits also need the actual venue. You can save a draft; final submission deducts the displayed points and sends the campaign for review.

Review applicants and their channels, then select participants and coordinate fulfillment. Check submitted reviews against the mission and provide specific revision feedback.

A top-up request is separate from crediting your balance. Points are credited after an administrator verifies and approves payment. Check request status and activity in Wallet, or contact support with your payment reference.

Shopping commissions are managed separately as USD earnings. They are not added to your point balance. Check earnings and withdrawal requests on the shopping earnings page.

Update your photo, display name and review channel in Profile. Manage shopping addresses in Address book. For an existing order, check its details and contact support about address changes.

View order status and available tracking details in Orders. Guest customers can use guest order lookup. Tracking is available after shipment details are registered.

Review products and quantities in your cart, then enter your delivery destination. Check the displayed shipping fee and final total before paying.

Use community questions for experiences and advice. Contact support privately for issues involving account, payment, address or order details.

Save posts and return to them from Saved posts in Community. Mark your question as resolved when it is answered so others can find useful discussions.